You should create a case on the MyAvid support portal and someone will get to you asap. (Support for license problems is free.) -contact If you don't get anywhere with them, send an email to Chris Bové (email@example.com) and Raff Condalor (firstname.lastname@example.org). They are Avid's customer advocates, and can help you.
I have a Sony Handycam DCRHC 85 DV camera connected to a firewire port on my computer. I am having problems getting my Avid Express Pro v5.0 to detect it. Windows Movie Maker sees it without any problems. I have tried configuring my devices and decks but without any success. Any ideas?
The Software is provided to you "As is" and "As available" and with all faults and defects without warranty ofany kind. To the maximum extent permitted under applicable law, Music Tribe, on its own behalf and on behalfof its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties,whether express, implied, statutory or otherwise, with respect to the Software, including all implied warrantiesof merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may ariseout of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing,Music Tribe provides no warranty or undertaking, and makes no representation of any kind that the Softwarewill meet your requirements, achieve any intended results, be compatible or work with any other software,systems, or services, operate without interruption, meet any performance or reliability standards or be errorfree or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither Music Tribe nor any of Music Tribe's provider makes any representationor warranty of any kind, express or implied: (i) as to the operation or availability of the Software, or theinformation, content, and materials or products included thereon; (ii) that the Software will be uninterruptedor error-free; (iii) as to the accuracy ,reliability, or currency of any information or content provided through theSoftware; or (iv) that the Software, its servers, the content, or emails sent from or on behalf of Music Tribe arefree of viruses, scripts, trojan horses, worms, malware, time bombs or other harmful components.
Just download the latest version and replace your previous version. It is always recommended to run extensive tests with your specific workflow and setup before putting a new version in production. You can use a free demo version for that on a separate computer. Previous legacy versions are available from the general downloads page. You do not need to deactivate and reactivate your serial number when updating your Softron software. Read the following article to know when to deactivate. This software uses code of FFmpeg, licensed under the LGPLv2.1 and its source can be downloaded here. 2b1af7f3a8