Facebook chat and messages allow you to communicate privately with your friends on Facebook. Unlike the other things you share on Facebook, such as status updates or photos, chats and messages will not be shared with all of your friends or posted on your Timeline.
You can also send messages to Facebook friends via the Messages menu. This can be an easier way to find people if they're offline or if you're having trouble finding them in the chat box.
The Messenger is where you'll read all of your private communication on Facebook, including your chat conversation history. Whenever you receive a new message or chat, it will appear in the Messenger. From here, it's easy to read, manage, and delete your chats.
I am trying to change a facebook page name on a page i manage due to rebrandingI have been trying for months, i go to page about and edit page name and it says this will be reviewed in 3 days but the name never changes and never get any information no denied message or anything in support inbox!?
By publishing your bot to a Facebook page, some of your data such as bot content and end-user chat content will be shared with Facebook (meaning that your data will flow outside of your organization's compliance and geographic or regional boundaries).For more information, see Facebook's Platform Policies.
To prevent disruptions during a chat between a user and the bot, existing conversations will not be updated to the latest bot content immediately after a new publish. Instead, the content will be updated after the conversation has been idle for 30 minutes.
Find out how to use Facebook Messenger bots (a.k.a. Facebook chatbots) for customer service and social commerce below. Create a streamlined experience for your customer and followers, and stand out from your competition.
As a bonus, Facebook Messenger has sponsored ads, which can be targeted to people who have previously been in touch with your Page. Use these ads in tandem with your chatbot to target high-intent customers.
More than 16% percent of people use social media messaging and live chat services for brand research. And 14.5% say a chat box to speak with a company is a driver of their online purchases. This all leads to real business results: 83% of consumers say they would shop for or buy products in messaging conversations.
While you want to be clear that your Facebook Messenger chatbot is a bot, you want it to sound like your bot. Use turns of phrase your customers expect from your website, and maintain the same general tone. If your brand is casual and friendly, your bot should be too.
Heyday is a conversational ai chatbot that works as a Facebook Messenger bot built for customer support and sales. It automatically connects to your product catalog to provide personalized product recommendations to customers.
If you have the solid coding knowledge required to code your own Facebook chatbot, Facebook provides plenty of resources to get you started. And they are always working with their developer community to come up with new ideas to improve the user experience.
This wikiHow article teaches you how to create a group chat with your Facebook friends. If you're using a phone or tablet, you can easily create a new group conversation in the Facebook Messenger app. If you're using Facebook on a computer, you can create a group chat by creating and sending a new message addressed to multiple people. Anyone you add to a group chat will see responses from all included group members.
Do Facebook chat features for your business pages work like private messages? Can you integrate a live chat powered by Facebook into your regular website too? How to do it, and what are some of the pros and cons of Facebook Messenger live chat solutions?
For example, you can read our case study about Phare Circus, a business that uses Messenger chatbots powered by a third-party chatbot platform for giving discounts to customers. The integration was seamless and easy to set up.
When it comes to Facebook customer support solutions, you can use one of two installation options. Or you can resign from a customer chat plugin on your website altogether and just use the default Facebook page.
If you still want to learn more about Messenger, we encourage you to check out official resources such as the Meta Blueprint course: Introduction to Messenger. For basic information, you can also read our list of frequently asked questions about Facebook live chat.
The Facebook Messenger website chat widget is ever-ready on your website, and is included in the +20 Facebook Messenger templates for quick-launch bots. When a visitor clicks the familiar Messenger icon, they get an immediate response inviting help to their question.
One of the great things about chat apps is that you can create your own groups. This is invaluable if you have people with similar interests or simply want to chat privately with certain people. But how do you create chat groups, and how do you then invite people to join?
Messenger is a proprietary instant messaging app and platform developed by Meta Platforms. Originally developed as Facebook Chat in 2008, the company revamped its messaging service in 2010, released standalone iOS and Android apps in 2011, and released standalone Facebook Portal hardware for Messenger calling in 2018. In April 2015, Facebook launched a dedicated website interface, Messenger.com, and separated the messaging functionality from the main Facebook app, allowing users to use the web interface or download one of the standalone apps. In April 2020, Facebook released a Messenger desktop app for Windows and macOS.
Following tests of a new instant messaging platform on Facebook in March 2008, the feature, then-titled "Facebook Chat", was gradually released to users in April 2008. Facebook revamped its messaging platform in November 2010, and subsequently acquired group messaging service Beluga in March 2011, which the company used to launch its standalone iOS and Android mobile apps on August 9, 2011. Facebook later launched a BlackBerry version in October 2011. An app for Windows Phone, though lacking features including voice messaging and chat heads, was released in March 2014. In April 2014, Facebook announced that the messaging feature would be removed from the main Facebook app and users will be required to download the separate Messenger app. An iPad-optimized version of the iOS app was released in July 2014. In April 2015, Facebook launched a website interface for Messenger. A Tizen app was released on July 13, 2015. Facebook launched Messenger for Windows 10 in April 2016. In October 2016, Facebook released Messenger Lite, a stripped-down version of Messenger with a reduced feature set. The app is aimed primarily at old Android phones and regions where high-speed Internet is not widely available. In April 2017, Messenger Lite was expanded to 132 more countries. In May 2017, Facebook revamped the design for Messenger on Android and iOS, bringing a new home screen with tabs and categorization of content and interactive media, red dots indicating new activity, and relocated sections.
In April 2020, Facebook began rolling out a new feature called Messenger Rooms, a video chat feature that allows users to chat with up to 50 people at a time. The feature rivals Zoom, an application that gained a lot of popularity during the COVID-19 pandemic. Privacy concerns arose since the feature uses the same data collection policies as mainstream Facebook.
In July 2020, Facebook added a new feature in Messenger that lets iOS users to use Face ID or Touch ID to lock their chats. The feature is called App Lock and is a part of several changes in Messenger regarding privacy and security. The option to view only "Unread Threads" was removed from the inbox, requiring the account holder to scroll through the entire inbox to be certain every unread message has been seen.
In April 2016, Facebook announced a bot platform for Messenger, including an API to build chat bots to interact with users. News publisher bots "message subscribers directly with news and other information", while ride-sharing apps can offer a transportation option, hotel chains can answer questions about accommodations, and air travel companies can allow for check-ins, flight updates and travel changes.
Messenger Rooms allows users to add up to 50 people per room, without restrictions on time. It does not require a Facebook account or a separate app from Messenger. When used, it only prompts the user for basic information. Users can add 360° virtual backgrounds, mood lighting, and other AR effects as well as share screens. To prevent unwanted participants from joining, users can lock rooms and remove participants.
In November 2014, the Electronic Frontier Foundation (EFF) listed Messenger (Facebook chat) on its Secure Messaging Scorecard. It received a score of 2 out of 7 points on the scorecard. It received points for having communications encrypted in transit and for having recently completed an independent security audit. It missed points because the communications were not encrypted with keys the provider didn't have access to, users could not verify contacts' identities, past messages were not secure if the encryption keys were stolen, the source code was not open to independent review, and the security design was not properly documented.
After being separated from the main Facebook app, Messenger had 600 million users in April 2015. This grew to 900 million in June 2016, 1 billion in July 2016, and 1.2 billion in April 2017.
Creators can access a dedicated creator support site when logged in through Facebook. There, they can chat live with a support agent for help on various issues ranging from status of a pay-out to questions about a new feature like Reels. 2b1af7f3a8